Ensure the cable is properly connected to the recorder (DVR / NVR).Ensure the video / power cable (analog cameras) or Ethernet cable (IP cameras) is connected to the camera.If this powers on the camera, then you may have a bad splitter or the camera may not be receiving enough power and you will need to buy a separate camera power adapter for that specific camera. If you have a wired BNC camera, try bypassing the camera splitter and connecting the camera directly to the camera power adapter.You may hear a clicking sound in some cameras that have an IR Cut Filter. If the camera is receiving power, the Night Vision LED's in the camera will glow red. This causes the camera to activate Night Vision. NOTE: To check if the camera is receiving power, cover the light sensor with your hand. Ensure the camera power adapter is plugged in and that the outlet it is plugged into is receiving.Make sure that you are tuned to the right HDMI port on your TV / Monitor.If you are not receiving an image from your camera, please try the following: NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone.ġ. Bright Spot in Video when Viewing Camera at Night.(the Series can be found on the sticker located on the camera) Visit and enter your Series into the Search bar. IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your camera’s support page for additional support material.ġ. Click from the list below to navigate to that section of this guide for more information.
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